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What is machine learning? Understanding types & applications On the other hand, to identify if a potential customer in that city would purchase a vehicle, given their income and commuting history, a decision tree might work best. In unsupervised machine learning, the algorithm is provided an input dataset, but not rewarded or optimized to specific outputs, and instead trained to group objects by common characteristics. For example, recommendation engines on online stores rely on unsupervised machine learning, specifically https://chat.openai.com/ a...

The business leaders guide to customer service automation As digital natives, Millennials and Gen-Z are increasingly comfortable solving problems by themselves. They are familiar with online knowledge bases, FAQs, virtual assistants, web chat, and social media messaging. If you don’t offer automated customer service, you’re limiting the level of service you can provide to savvy customers. Customer Support Automation (CSA) is a technology-driven approach to managing customer interactions and support tasks. This way customers can switch between channels easily and get the...